View Reports & Track Visits

Customer reports can be accessed under Customer visits or Customer payments page.

Customer Visits

The sandbox provides an intuitive graph and data tables, allowing you to extensively explore the information provided on checkout requests from your customers. Here are various categories of customer visits:

Status	Description
Active requests	An ongoing checkout request by a customer at that point in time and is yet to be resolved into a definite state.
Accepted requests	Checkout requests that have been successfully validated for processing and the customer will be provided with payment options to prompt for payment by the checkout platform
Rejected requests	Checkout requests that have been rejected upon processing due to failed validation on the checkout platform. This can be due to incorrect data formats, expired due dates, wrongful encryption of data among other reasons.
Expired requests	Checkout requests which are overdue or which the payment period window is exhausted as specified in the due date sent in the request.

Customer Payments

The sandbox similarly enables you to view and track recorded payment transactions by your customers. Payments have been categorized as follows:

Status	Description
Active payments	The payment made by the customer is currently being processed and they are due to get feedback from the checkout platform on the outcome.
Accepted payments	The payment has been made successfully, regardless of whether it was a full or partial payment. So long as the customer's wallet has been debited.
Rejected payments	The payment has been made unsuccessfully. This might be due to insufficient funds, over-payment, or the payment period has run out.